Q. How do purchase my order on the site?
To order your purchase :-

1. Click “Add to cart” button on the products you wish to purchase.
2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
5. From here, you need to select your shipping methods and click “next” button.
6. Next you'll need to choose your payment method then click “next” button.
7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
8. Click “Confirm Order” to complete the order.

Q. What are the payment methods available?
Shiok Collection offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Ipay88 (Visa or Mastercard / Internet Banking)

Note: Your purchased products will not be delivered until we have this confirmation.


Q. How to change my account personal information and shipping address?

• Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

1. Click on “Lost Password?” and fill your email that used to register the account in the box.
2. Click Submit.
3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at [email protected] with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.



Q. What is the product's transaction currency?
All products transaction currency will be done in Malaysian ringgit (RM).

Q. How long does the delivery usually takes?
Delivery usually will takes about 7 to 14 working days.
 

Q. Why I can't proceed with payment or I can't see the shipping option?
Kindly clear your browser Cache, Cookies and Site Data if you have difficulties when using the website for better browsing experience. 

• For pc user, press CTRL + SHIFT + DELETE in your browser(Googe Chrome/Firefox/Microsoft Edge). Set time range to All Time. Checked all 3 box and click Clear Data.
• For Android phone user, tap on the 3 dotted icon on the top right corner of the browser. Tap on the History and then the Clear browsing data on the top. Set time range to All Time. Checked all 3 box and click Clear Data.
• For iOS phone user, go in to Settings and find Safari. Then tap on the Clear History and Website Data. After that tap on the Clear History and Data.

We would advise to save your log in details by note and bookmark website or create a back up as this process may clear all your saved log in details and all the search history.

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to [email protected] or call 03-2031 3881 / 03-20729881 for us to clear your doubts.